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Roles, not settings.

Choose the job. Nerro builds the behavior, sets what the employee can and cannot do, and keeps a person one step away.

Built for the calls you get most.

One role for each kind of business Nerro is built first for. Each comes with its own questions, urgent signs and hand-off rules.

  • Real Estate Lead Qualifier

    For real estate

    Talks to buyers and sellers, learns what they need, and passes on qualified leads.

    • Tells buyers, sellers and browsers apart
    • Captures budget, timeframe and area of interest
    • Offers a showing or a callback with an agent

  • Leasing Agent

    For property managers

    Handles unit inquiries, tours and maintenance requests for a rental property.

    • Tells a tour request from a maintenance call
    • Books tours once the calendar confirms availability
    • Gets a true maintenance emergency (no heat, a lockout, gas) to a person fast

  • Legal Intake Specialist

    For law firms

    Collects the details a firm needs before an attorney calls back, without giving legal advice.

    • Collects the matter type and a short description, never legal advice
    • Flags a deadline or a client in custody as urgent
    • Hands a complete intake to the firm

  • Receptionist

    For home services

    Answers every call, helps with questions, books jobs and hands off what needs a person.

    • Books, moves and cancels appointments the moment the calendar confirms it
    • Captures name, phone and service address
    • Hands off emergencies and frustrated callers to a person

Every role knows its limits.

Each employee gets a written list of what it may do and what it must not, and a person to hand off to. You see both before it takes a call.

  • Says it's an AI assistant if a caller asks
  • Never says something happened until the system confirms it
  • Gets emergencies and upset callers to a person
AI EmployeesDraft

Sarah

AI Receptionist

Goal: turn incoming calls into booked appointments.

  • Answer questions
  • Schedule and reschedule
  • Capture leads
  • Transfer to a person
  • Give unauthorized discounts
  • Promise unavailable times
  • Handle emergencies without escalating
Illustrative example

More roles

For other kinds of business, or a second job in yours.

  • Front Desk

    Books appointments, answers common questions and gets anything urgent to the right person, for practices and offices.

  • Lead Qualifier

    Talks to new enquiries, learns what they need and passes on the ones worth a callback.

  • Appointment Coordinator

    Handles scheduling, rescheduling and confirmations.

  • Dispatcher

    Triages jobs by urgency and location and routes them to the right person.

  • Customer Support

    Helps existing customers with questions and issues.

  • Intake Specialist

    Collects structured details for the team before anyone calls back.

  • Showing Scheduler

    Books property showings for buyers and captures who they are, so agents only drive to serious ones.

  • Existing Client Line

    Answers calls from a firm's current clients: takes a precise message for their attorney and gets urgent matters to a person.

  • Maintenance Line

    Takes residents' maintenance calls day and night: gets emergencies to your on-call person and logs everything else as a clear request.

  • Reservationist

    Takes phone orders, books tables, answers menu and hours questions, and handles large parties.

Put an AI employee on your line for 3 days.

Tell Nerro about your business. It builds and tests your AI employee, and you decide when it goes live.

Start your 3-day free trialSee industries

Free for 3 days with up to 10 answered calls. No card. Then from $49 a month.